Make the area safe
Keep people away from wet floors. If water is near lights, sockets or the consumer unit, do not touch wet electrical fittings. Switch off the affected circuit only if you can reach the consumer unit safely.
Stop and drain the water
Turn off the internal stop tap, which is often under the kitchen sink. Open the cold taps to drain down the pipework, then use towels or containers to limit damage while help is on the way.
- Move furniture and belongings away from the leak
- Take a clear photograph if it is safe to do so
- Do not cut into a ceiling that is holding water
- Tell me where the water appears and whether it stops after isolation
If you smell gas
Do not operate electrical switches or use a flame. Open doors and windows, turn off the gas at the meter if it is safe, leave the property, and call the National Gas Emergency Service on 0800 111 999.